These Terms govern your access to and use of NeoMind, a software service provided by Neomeric Pty Ltd (ACN [LEGAL REVIEW REQUIRED]) of Australia (“Neomeric”, “we”, “us”). By creating an account or otherwise accessing the Service you agree to be bound by these Terms. If you are accepting on behalf of an organisation, you warrant that you have authority to bind that organisation.
1. The Service
NeoMind provides AI-assisted customer-interaction tooling, including a knowledge-grounded chat agent (“Simon”), a voice agent (“Maeve”), and a dashboard for managing both. We may introduce, modify, or discontinue features from time to time on reasonable notice.
2. Accounts
You are responsible for keeping your account credentials confidential and for all activity that occurs under your account. You must notify us promptly at support@neomeric.com if you suspect unauthorised use.
3. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy. In summary, you must not use NeoMind to send unlawful, infringing, deceptive, or harmful content, to attempt to extract proprietary model weights, or to circumvent rate limits, refusal handling, or other safety controls.
4. Your content and our access to it
You retain ownership of the data, documents, prompts and other materials you submit to the Service (“Your Content”). You grant us a non-exclusive, worldwide licence to host, process and transmit Your Content solely as needed to provide the Service to you.
We do not train foundation models on Your Content. Where Your Content is used to ground a tenant-scoped agent, that grounding is confined to your tenant. [LEGAL REVIEW REQUIRED] confirm wording matches the privacy and DPA documents, including any sub-processor disclosure obligations.
5. Fees and billing
Paid plans are billed monthly in advance unless otherwise agreed. Pricing is published at neomeric.com/pricing and may be revised with at least thirty (30) days’ notice. All fees are exclusive of GST unless stated.
Refunds, where applicable, are governed by our Refund Policy.
6. Trial and beta features
Free trials and features marked “beta” or “preview” are provided on an as-is basis and may be withdrawn at any time. Service-level commitments do not apply to trial or beta usage.
7. Intellectual property
Subject to your rights in Your Content, all intellectual property rights in and to the Service remain with Neomeric or its licensors. Feedback you provide may be used by us without restriction.
8. Suspension and termination
We may suspend or terminate your account if you materially breach these Terms, fail to pay fees when due, or place the Service or other users at risk. You may terminate by cancelling your subscription in the dashboard at any time; cancellation takes effect at the end of your current billing period.
9. Disclaimers
The Service is provided “as is”. To the maximum extent permitted by law, we exclude all implied warranties. [LEGAL REVIEW REQUIRED] confirm Australian Consumer Law non-excludable guarantees carve-out is correctly worded for consumer and small-business customers.
10. Liability
To the maximum extent permitted by law, our aggregate liability to you in any twelve-month period will not exceed the fees you have paid us during that period. We exclude liability for indirect, consequential and special losses. [LEGAL REVIEW REQUIRED] consider whether a higher cap is appropriate for paid plans, and whether to reinstate any heads of loss (e.g. loss of data, loss of revenue) that are typically carved out under AU enterprise contracts.
11. Indemnity
You agree to indemnify Neomeric against third-party claims arising from Your Content or your breach of these Terms, subject to our prompt notification of any such claim and your reasonable control of the defence. [LEGAL REVIEW REQUIRED] mutual indemnity for IP infringement of the Service itself should also be drafted in.
12. Privacy
Our handling of personal information is governed by our Privacy Policy. Where you process personal information about your end users through the Service, the Data Processing Addendum applies.
13. Changes to these Terms
We may update these Terms from time to time. Material changes will be communicated to the account owner at least fourteen (14) days before they take effect; continued use of the Service after the effective date constitutes acceptance.
14. Governing law
These Terms are governed by the laws of New South Wales, Australia. Each party submits to the non-exclusive jurisdiction of the courts of New South Wales. [LEGAL REVIEW REQUIRED] confirm preferred state and whether arbitration is appropriate for enterprise contracts.
15. Contact
Questions about these Terms? legal@neomeric.com.